Was it REALLY that complicated??
Talk about giving me a complex.
My OB/Gyn had requested DH and I go and do a bunch of bloodwork before seeing this neonatal specialist dude. Just to see if it showed up any reasons as to why we lost the baby.
We have been quite crazy busy. DH has a crazy busy schedule….so after a meeting yesterday, we hurtled out to the nearest branch of the lab. This one …the one that stayed open late is usually too busy for us too use. It is near Metrotown and seems to be the Burnaby epicenter for all this medical.
An aside…to those people who HATE waiting in lab’s…go near closing. Nobody was there.
She takes our forms and starts punching in all the info. She seems to be confused as to who was who and this took some time to explain……no, I don’t know why.
She gets through DH’s stuff first and he is called right away for his bloodwork. Me? Not so lucky.
First, she can’t read the instructions from my doctor. Stares at them a bit more and declares suddenly that I cannot have this done and I need to make and appointment. She tells me to call to book a time.
I stare at her for a while.
“Er, could I not just book this appointment now?”
She looks at me with total confusion.
“I will have to call so and so to find out when you can come in.”
“Ooookay.”
She calls…I have a choice of 11:15 or 2:30 any day.
“How about tomorrow?” I ask.
This gets her in a flutter again and she finally figure she CAN actually do this.
She then asks if have fasted. Or maybe I should.
“Do you THINK I should fast?”
“It might be a good idea.” she says.
DH is back by this time wondering what the hell is going on.
Don’t ask I say.
TODAY….the day of my appointment was even better.
I show up early because I am feeling ‘mistrustful’ already about this.
The woman cannot read the report. She and the other reception spend 20 minutes staring at the sheet. She makes some calls.
They finally decide it is ok and that they are running out of time. I am still TOTALLY mystified about this time thing.
They ask me all the same questions again and then take me to the back, where they ask my birthdate again.
The one nurse decides that she doesn’t have time to do all my tests and asks another nurse or lab technician..I am not sure what you call them.
This technician, has been having a rough day I am to assume. There is two crying babies in ahead of me. Apparently one of them barfed on her. She has been muttering the whole time I was there about not supposed to be there. Not a good sign.
She sees the list of tests and freaks. She tries listening to the instructions for a bit and then says she has to write it down.
In the mean time the clock is ticking.
I am not going to be able to pick up Adam from school. I get on the phone and call mom to ask for her help.
I get snapped at by another tech about using the phone. I hiss at her that this is an emergency and I have been her now for over 40 minutes.
The technician who is supposed to draw my blood flips out and they have to bring in another one….the one I snapped at. I am so screwed, I think.
But no…when she eventually counts all the vials she is supposed to fill….they are freaking about holding the courier for my blood. Apparently this was what all the fuss was about. The tests apparently required my blood being RUSHED to wherever their central lab is asap. This is why they were flipping out and this was why I needed a specific appointment.
They filled 20 vials. 20. I don’t know how I was still standing. I hadn’t eaten since the night before.
I was a tad cranky. Not to mention getting a mean caffeine withdrawal.
I guess the rule is with blood tests….keep it simple and PRINT!
Tags: Mom Talk


2.7.08 at 8:04 am
Tish (Corgifeathers comments:
Sheesh! Just think what a little bit of mature communication from them could have accomplished!
Good for you for remaining persistent in the face of their ineptness.
2.7.08 at 9:35 am
Sarah, Goon Squad Sarah comments:
Do you ever get the feeling that some medical “professionals” forget that patients are people?
2.8.08 at 6:03 pm
Michelle comments:
Let’s see…..you are asked to have a series of tests……..unknown origin of why…….taking dr’s orders……get cranky tech…..use the phone (a no-no)…..hold up the courier….and somehow they make this YOUR fault?
Like you and crunchy daddy did not have enough wonder going on…add in this.
Sorry to hear of this.
2.8.08 at 7:26 pm
Lisa comments:
OMG! TWENTY vials! I would have been flat out on the floor….passed out….unconcious!
Because of my rather bad luck with medical care lately, I’ve come up with the theory that all the really personable and experienced technicians are retiring and we’re left with a bunch of young, newly trained technicians who are easily frazzled and haven’t yet learned how to deal with real people…you know….people aka patients!